1. B2B refund right under this policy
For purchases covered by this policy, the business customer may request a refund within 30 calendar days after receiving the processed order electronically. This 30-day request window applies even if document processing has already started or has been completed.
2. How to request a refund
Send the request to support@pdfshiftconverterutility.com and include the business name, order number, purchasing email address and a clear statement that you are requesting a refund. Providing a short explanation can help us identify the order and resolve any associated service issue, but beginning or completing processing does not by itself remove the 30-day refund request window described above.
3. Refund processing time
Once a valid refund request is received and matched to the order, we will initiate the refund within 5 business days. Refunds are sent back to the original payment method unless another method is required by the payment provider or applicable law.
4. Card-credit timing
After we initiate a card refund, the credit typically appears on the customer’s card statement within 5 to 10 business days. That posting period is controlled by banks, card networks and payment processors and can vary outside our control.
5. Relationship to support and corrections
The 30-day post-delivery support period remains available whether or not you are considering a refund. You may contact us about an in-scope delivery issue, request correction within the original scope or request a refund within the policy window.
6. Duplicate refunds and payment disputes
An order cannot be refunded more than once. If a payment has already been reversed, charged back or refunded through another payment channel, we may treat the refund obligation as satisfied to that extent.
7. Contact
Refund requests: support@pdfshiftconverterutility.com. Company: BubblyBazaar Inc. Website: pdfshiftconverterutility.com.