1. Cancellation deadline
A business customer may request cancellation at any time after checkout and before the processed files are delivered electronically. Once electronic delivery has occurred, the order is treated as delivered and cannot be cancelled, but the customer may still request a refund within the 30-day window stated in the Refund Policy.
2. How to cancel
Send the cancellation request to support@pdfshiftconverterutility.com with the business name, order number and purchasing email address. Use a clear subject or message such as “Cancellation request” so the request can be identified promptly.
3. When cancellation becomes effective
Cancellation becomes effective when we receive the request and can reasonably match it to the applicable order. If processing is already in progress, we will stop remaining work as soon as reasonably practical after the cancellation is identified. Work completed before that point may remain in our internal processing records until deletion under the Privacy Policy.
4. Orders already started
Starting processing does not prevent a business customer from requesting cancellation before delivery. If the order has already been delivered, use the Refund Policy instead of cancellation. Any request for additional or replacement work after cancellation requires a new purchase or separate written agreement.
5. Payments and refunds after cancellation
Payment treatment for a cancelled order follows the Refund Policy. A cancellation request may therefore include or be followed by a refund request. Valid refunds are initiated within 5 business days, with card credits typically appearing within 5 to 10 business days after initiation.
6. Contact
Cancellation requests: support@pdfshiftconverterutility.com. Company: BubblyBazaar Inc. Website: pdfshiftconverterutility.com.